Consumer Rights Regulations 2014 – is your business ready?

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With effect from 13th  June 2014, new regulations will come into force which will provide extra protection to consumers who purchase goods and services at a distance. Businesses selling goods or services ‘off-site’ must review and update their terms and conditions to make sure that they are compliant with the new Regulations, or else risk prosecutions or significant fines.  

The new regulations will replace the current Distance Selling Regulations and Doorstep Selling Regulations. The rules exist to provide protection to customers who buy goods or services over the phone, online, by post or in their own home. Under the new Regulations, customers must now be notified of their right to cancel a contract for up to 14 days from the commencement of the contract. If that notice is not given, then the right to cancel can last up to one year after the date of the contract.   The rules also introduce a number of other new requirements, including requirements about giving customers specific information,  the sale of digital content, and a number of other issues. 

If you are unsure whether your terms of business will be compliant with the new rules, then it is important to seek specialist advice as soon as possible. Call our commercial specialist, David Rogers, now on 01282 433241.